Shipping policy

📦 Zenturan Shipping Policy

Thank you for shopping with Zenturan. We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

🌍 Shipping Locations

We currently ship to [list countries/regions you serve — e.g., United States, Canada, Europe, Australia].
If your location is not listed, feel free to contact us before placing an order.

⏱️ Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Once your order has been processed, you’ll receive a confirmation email with tracking details (where available).

🚚 Estimated Delivery Times

Since we work with trusted global suppliers to bring you unique products, delivery times may vary:

United States: 7–15 business days
Canada & Europe: 10–20 business days
Australia & New Zealand: 10–20 business days
Rest of World: 15–30 business days

Please note: Delivery times are estimates and may be affected by factors outside of our control, such as customs delays or carrier issues.

📦 Tracking Your Order

Most orders include a tracking number that will be emailed once your order ships.
You can track your package directly on our website under Order Tracking or via the carrier’s website.

🚨 Shipping Delays

While rare, occasional delays can happen due to customs, holidays, or unexpected logistics issues. We kindly ask for your patience. If your order is delayed beyond 30 business days, please contact us and we’ll make it right.

❌ Incorrect Address Policy

Please double-check your shipping details before placing your order. Zenturan is not responsible for orders shipped to incorrectly provided addresses.

📬 Lost or Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
If a package is lost in transit, we’ll work with the carrier to resolve the issue.

💬 Questions?

If you have any shipping-related questions, feel free to contact our support team at support@zenturan.com